From Our Story Studio To Your Door

This Shipping Policy explains how Kathapustak handles the preparation, dispatch, delivery, tracking, and shipping-related issues for physical products ordered through our service.

Because our storybooks may be personalized and produced specifically for each order, the fulfilment process includes both story preparation and physical production before an order is dispatched.

Delivery times shown during the ordering process are estimates unless explicitly stated otherwise.

Kathapustak currently offers physical product delivery to supported locations within India.

Delivery availability may depend on the destination PIN code, courier coverage, product availability, operational conditions, and other fulfilment limitations.

If a destination cannot currently be serviced, we may contact you or prevent the order from being placed for that destination.

After an order is successfully placed, the personalized story may need to be generated, reviewed by our systems, prepared for production, and sent for printing before it can be dispatched.

Processing time can vary depending on the selected product, personalization requirements, production workload, technical conditions, and other operational factors.

An order may therefore not be dispatched immediately after payment.

Once the personalized product has completed the applicable production and quality checks, it may be handed over to a shipping or courier partner.

You may receive a dispatch or tracking notification when tracking information becomes available.

Dispatch does not necessarily mean that the package will arrive immediately. The courier's delivery network determines the subsequent transit time.

Delivery estimates depend on factors such as:

• Destination PIN code.
• Courier service availability.
• Production and dispatch time.
• Transit distance.
• Weekends and public holidays.
• Weather or transportation disruptions.
• Operational or logistics disruptions.
• Incorrect or incomplete address information.

Estimated delivery dates are provided for planning purposes and are not guaranteed unless expressly stated otherwise.

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking information is supplied by the applicable courier or logistics provider and may take some time to become active after dispatch.

Courier tracking information may occasionally be delayed, incomplete, or temporarily unavailable.

You are responsible for providing a complete and accurate delivery address during checkout.

This may include:

• Recipient name.
• House or building information.
• Street or locality.
• City.
• State.
• PIN code.
• Valid contact information.

If you notice an address error after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered production, been packed, or been handed to the courier.

A courier may make one or more delivery attempts depending on its operational policies.

Delivery may fail because of:

• Incorrect or incomplete address.
• Recipient unavailable.
• Recipient refusing delivery.
• Incorrect contact information.
• Restricted or inaccessible location.
• Courier operational issues.

If a package is returned to us because delivery could not be completed, we may contact you to determine the appropriate next step.

Additional shipping charges may apply when a new shipment is requested because of an incorrect address or other circumstances attributable to the customer, subject to applicable law.

If your package appears significantly damaged when delivered, please document the condition of the package where reasonably possible.

If the storybook or another physical product inside the package is damaged or has a significant printing or manufacturing defect, contact us promptly.

We may request photographs or other information to help us investigate the issue with our production or delivery partners.

Depending on the circumstances, we may provide a replacement, reprint, refund, or another appropriate resolution.

If tracking indicates that a shipment has been lost, appears to be stuck for an unreasonable period, or cannot be located, contact our support team.

We may investigate the shipment with the applicable courier or logistics provider.

Depending on the investigation and applicable circumstances, we may arrange a replacement, resend the product, provide a refund, or offer another appropriate resolution.

Shipping delays can occur because of circumstances outside our reasonable control.

These may include:

• Severe weather.
• Natural disasters.
• Transportation disruptions.
• Courier network disruptions.
• Public holidays.
• Government restrictions.
• Unexpected production issues.
• Technical or infrastructure failures.
• Other events outside our reasonable control.

We will make reasonable efforts to address material shipping delays once they become known to us.

International shipping is not currently guaranteed to be available for all products or destinations.

If international delivery becomes available, destination-specific shipping charges, customs requirements, taxes, duties, restrictions, and delivery conditions may apply.

Any international shipping terms applicable to a particular order will be presented during the applicable checkout process.

Applicable shipping charges, if any, will be shown during the checkout process before you confirm your purchase.

Shipping charges may depend on factors such as the selected product, delivery location, order size, and available shipping method.

We will not intentionally conceal mandatory shipping charges from the applicable checkout process.

If you need to change your shipping address or other order information, contact us as soon as possible.

Changes may not be possible once the personalized story has entered production, the physical product has been packed, or the order has been handed to the courier.

If an order cannot be changed, you may need to follow the applicable cancellation, refund, or replacement process.

Shipping problems may affect the appropriate resolution for an order, but a delivery delay does not automatically result in a refund.

Refunds, cancellations, replacements, and other remedies are handled according to the circumstances of the order, our Refund Policy, and applicable law.

For detailed information about cancellations and refunds, please review our Refund Policy.

If you have a question about delivery, tracking, an address, a delayed shipment, or a damaged product, contact our support team.

Do not send passwords, authentication codes, complete payment-card numbers, or other sensitive credentials through email.

We may update this Shipping Policy when our fulfilment process, shipping partners, products, service areas, or legal obligations change.

Material changes will be communicated through reasonable means where appropriate.

The "Last updated" date at the beginning of this page indicates when this policy was most recently revised.