Your Privacy Matters To Us

Kathapustak ("Kathapustak", "we", "us", or "our") provides personalized storytelling experiences designed to help families create meaningful stories around a child's interests, experiences, relationships, and learning goals.

This Privacy Policy explains what information we may collect, why we use it, how we protect it, and the choices available to you when you use our website, applications, products, and services.

We aim to explain our privacy practices in clear language, particularly because our service may involve information relating to children and families.

The information we collect depends on how you use Kathapustak. This may include:

Account information

• Name
• Email address
• Phone number, where provided
• Authentication and account information

Child and story information

When a parent or authorized user creates a personalized story, they may provide information such as:

• Child's name or preferred name
• Age or age group
• Interests and favorite activities
• Learning goals
• Emotions, fears, or challenges
• Story preferences
• Family relationships
• Other information voluntarily entered into the story creation experience

Photos and uploaded content

If a feature allows you to upload photographs or other content for personalization, we may process those files to provide that feature.

You should only upload photographs and other information that you are authorized to provide and that you are comfortable using for the requested purpose.

Orders and transaction information

If you purchase a product or service, we may process information required to fulfil the order, such as billing, shipping, order and transaction information.

Payment credentials such as card numbers are generally handled by the applicable payment service provider rather than stored directly by Kathapustak.

Communications

If you contact us through our contact form, email, or another support channel, we may retain the information you provide so that we can respond and manage your request.

Technical information

When you use our services, technical information such as device type, browser information, IP address, security information, and basic service usage information may be processed where necessary for operating, securing, and improving the service.

We use information only for legitimate purposes connected with providing and operating Kathapustak.

• Create and personalize requested stories.
• Provide digital and physical storybook experiences.
• Create and manage user accounts.
• Process and fulfil orders.
• Provide customer support.
• Communicate with you about your account, orders, services, or requests.
• Maintain the security and reliability of our systems.
• Detect, prevent, and investigate fraud, abuse, unauthorized access, and other security issues.
• Improve the quality and functionality of our services.
• Meet applicable legal and regulatory requirements.

Because personalized stories may involve information about children, we take children's privacy seriously.

We do not intend for children to independently create accounts or provide personal information without the involvement of an authorized adult.

Where applicable law requires verifiable parental consent before processing a child's personal data, we will use appropriate mechanisms required by applicable law.

We do not intentionally use children's personal information for targeted advertising.

Parents or authorized guardians should review generated content before sharing it with a child. Personalized or AI-assisted content should not be treated as a substitute for parental judgment, education, medical advice, psychological advice, or professional guidance.

Some Kathapustak features may use artificial intelligence or machine-learning services to generate or personalize stories, illustrations, audio, or other experiences.

Information you provide for a requested personalization feature may therefore be processed by technology providers that help us deliver that feature.

We use such processing only for the purposes necessary to provide the requested service and according to the agreements and controls applicable to our service providers.

AI-generated content can contain mistakes, unexpected results, or inaccuracies. Parents should review content before giving it to a child or relying on it for an important decision.

We do not sell your personal information as a product.

We may share or make information available to carefully selected service providers when necessary to operate Kathapustak.

These providers may support areas such as:

• Cloud infrastructure and hosting
• Database and storage services
• Image and media storage
• AI or content-generation services
• Payment processing
• Email and communication delivery
• Shipping and order fulfilment
• Security, fraud prevention, and infrastructure monitoring

Service providers are expected to process information only for authorized purposes and according to applicable contractual and legal requirements.

We may also disclose information when required by applicable law, legal process, court order, or to protect the rights, safety, security, and integrity of Kathapustak, our users, or others.

When you make a purchase, payment processing may be handled by a third-party payment provider.

We may receive transaction-related information needed to identify the payment, confirm the order, provide customer support, and fulfil the purchase.

We do not intentionally store complete payment card credentials when those credentials are handled directly by the applicable payment provider.

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the service, these measures may include:

• Encrypted connections using HTTPS.
• Access controls and authentication.
• Server-side validation of submitted information.
• Secure handling of authentication credentials.
• Restricted access to production systems.
• Security monitoring and logging.
• Backups and operational safeguards.

No internet service can guarantee absolute security. If we become aware of a security incident affecting your personal information, we will take the steps required by applicable law.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining accounts, fulfilling orders, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.

Different types of information may therefore have different retention periods.

When information is no longer required for a legitimate purpose, we may delete it, anonymize it, or otherwise dispose of it securely, subject to applicable legal and operational requirements.

Depending on applicable law and your relationship with Kathapustak, you may have rights relating to your personal information, including rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion where applicable.
• Withdraw consent where processing is based on consent.
• Request information about how your data is processed.
• Raise a privacy-related grievance.

To make a privacy request, contact us using the details at the end of this policy.

We may need to verify your identity or authority before completing certain requests in order to protect your account and personal information.

You may request deletion of your Kathapustak account and associated personal information by contacting us.

Where account deletion is requested, we will process the request in accordance with applicable law and our retention requirements.

Some information may need to be retained for a limited period where required for legal compliance, fraud prevention, dispute resolution, financial records, or other legitimate purposes.

Deletion of an account may also affect access to previously created digital content, orders, or services associated with that account.

Kathapustak may use cookies and similar technologies that are necessary to operate the website and keep accounts and sessions secure.

Depending on the features enabled on the service, cookies may also be used to remember preferences, maintain sessions, improve performance, or understand how the service is used.

You can control cookies through your browser settings. Disabling certain cookies may affect functionality that depends on them.

Our services may integrate with or link to third-party services, websites, payment providers, shipping providers, social platforms, or other external services.

Those services have their own privacy practices and policies. We encourage you to review their privacy policies before providing information to them.

This Privacy Policy applies to information processed by Kathapustak, not to independent third-party services.

Some technology and service providers used by Kathapustak may process information in countries other than the country where you live.

Where personal information is processed outside India or otherwise transferred across jurisdictions, we will take the measures required by applicable law.

We may update this Privacy Policy when our services, technology, legal obligations, or privacy practices change.

When we make material changes, we will take reasonable steps to provide appropriate notice.

The "Last updated" date at the top of this page indicates when this policy was most recently revised.

If you have a question, concern, complaint, or request relating to privacy or your personal information, contact us:

Please include enough information for us to understand and respond to your request. We may ask for reasonable verification before processing requests involving personal information.